Before contacting our warranty team, please ensure that the battery is fully charged by leaving it plugged in for 2-3 hours. Heating times will vary depending on the environment and temperature outside. As temperatures drop, the battery will deplete faster than normal.
The heating times can last between 1.5 hours up to 8 hours depending on which setting you are on. The battery life indicator can be tricky to see but our batteries should have no issues holding a charge. If the jacket’s heating elements are working for the amount of time that we say, the battery is holding its charge just fine.